Effective Date: Jul 20, 2025
Return Policy
At TamResume, we strive to provide high-quality digital resume templates to help you showcase your skills professionally. As our products are digital downloads, we encourage you to read our Return Policy carefully before making a purchase.
1. Digital Product Nature
All products sold on TamResume.com are intangible, digital files that are delivered instantly after successful payment. Once the download is initiated, the product is considered delivered and consumed.
2. Digital Product Policy
Due to the non-returnable and non-revocable nature of digital goods, we do not offer returns or accept returns under normal circumstances. This applies even if:
- You purchased the wrong template
- You no longer need the template
- You changed your mind after purchase
- You claim non-compatibility without checking file formats beforehand
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All sales are final and non-returnable.
3. Exceptions – When We May Issue a Return
We may consider a return only in the following situations:
- You accidentally purchased the same item more than once
- You were charged multiple times due to a payment error
- The file is corrupted or fails to download, and we are unable to provide a working replacement within 48 hours
- You received a different file than what was advertised or described
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All return requests must be made within 3 days of purchase and must include:
- Order number or transaction ID
- A detailed description of the issue
- Screenshot(s), if applicable
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Send your request to support@tamresume.com
4. Return Processing Time
If your return request is approved:
- Refunds will be processed back to your original payment method
- Processing time may vary between 5–10 business days depending on your bank or payment provider
- You will receive a confirmation email once the return has been issued
5. Product Support
If you’re having issues accessing or editing your purchased template, we encourage you to contact our support team first. We’re happy to help with:
- Re-sending download links
- Providing guidance on editing files
- Troubleshooting format compatibility
Our support team is available at: support@tamresume.com
6. Changes to This Return Policy
We reserve the right to update or change this Return Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.
7. Contact Information
For all return-related inquiries, please contact:
Email: support@tamresume.com
